QM Quanta Meridian markQMQuanta Meridian
Build-guide readyOperations Performance

Operations Performance Dashboard

A Power BI-buildable operations dashboard for workload, SLA compliance, backlog, cycle time, process stage distribution, and escalations.

Open web previewScope an operations dashboard

Asset status

Preview image

Asset pending

Interactive web preview exists; exported screenshot files are pending.

PBIX

PBIX pending

Synthetic example

This example uses synthetic operational data only. It is not client work and does not include real service, staff, or customer data.

Business Fit

Who this dashboard is for and what decision problem it is designed to solve.

Audience

Operations managersService delivery leadsProcess ownersCOOs

Problem

Operational teams often know work is building up before reports prove it, because workload, SLA, backlog, and escalation signals are scattered across different systems.

Outcome

A practical performance view that helps teams see bottlenecks, protect SLA performance, and focus management attention on the highest-risk work.

Dashboard Shape

Core features, metrics, and source types that this product can be adapted around.

SLA compliance

94.6%

Synthetic closed-within-SLA rate

Active workload

80

Synthetic active case volume

Escalations

11

Synthetic escalated case count

Features

  • SLA compliance tracking
  • Backlog ageing
  • Workload trend
  • Team performance
  • Escalation view
  • Power BI rebuild guide

Data sources

CSVExcelSQL databasesTicketing exportsCase management exports

Power BI Reproducibility

The asset model separates real files from planned work so the public copy stays precise.

Real build assets

  • Operations CSV source pack
  • Data dictionary
  • Relationships
  • DAX measures
  • Visual mapping

Asset pending

  • PBIX file

Reproducibility notes

  • CSV files, data dictionary, relationships, DAX measures, and visual mapping are available.
  • The PBIX must still be built manually in Power BI Desktop before any PBIX download can be advertised.
  • The framework can be adapted to case management, ticketing, spreadsheet, or SQL-backed workflows.

Limitations

Clear boundaries for what this example does and does not claim.

  • No live operational system connection.
  • No public PBIX download yet.
  • Screenshot exports are pending.

Next step

Scope an operations dashboard

Quanta Meridian can scope the data sources, dashboard pages, measures, documentation, and Power BI delivery path for your team.

Prepare an enquiryBack to portfolio